Privacy Policy
DeltaSpares collects the information needed to run the marketplace: your account details, order and shipping information, and the messages you send us or exchange with vendors through quote requests (RFQs).
What we collect and why
- Account: name, e-mail, phone, password (stored only as a one-way hash) - to sign you in and keep your orders together.
- Orders: items, amounts, delivery name and address - to deliver, invoice, and meet accounting and tax duties.
- Quote requests, contact messages, chats and files you attach: to answer you and prepare a quotation.
- Assistant and search: what you type in the site search or ask the assistant, and contact details if you choose to leave them, to help you and to see which parts people look for.
- Newsletter and blog comments: your e-mail (and name for a comment), only if you subscribe or comment. A new newsletter address is confirmed by e-mail first, and every newsletter has a one-click unsubscribe.
- Follow-up e-mails: after you send a quote request and we answer it, we may send up to two short reminders about that request (about 3 and 14 days later). Each has a "stop these reminders" link; we keep your address on a do-not-mail list so it is not used again.
- Visit counts: simple daily totals (visits, page views, clicks on WhatsApp / phone / e-mail). They are counted without cookies, and without storing your address or any identifier.
What we do not do
We do not sell your personal information to third parties. Vendor KYC documents (ID, business license) are kept private and are only ever visible to platform administrators reviewing that shop's application - never shown publicly.
Who else sees it
Your request is shared with the vendor or supplier it is about, so they can quote. Our hosting, e-mail delivery and (if you pay online) payment providers handle data for us only to provide their service. If an AI model is switched on for the assistant, the text of your question is sent to that provider to produce the answer. We share data with authorities only when the law requires it.
How long we keep it
- Order and invoice records: for the period the law requires for accounting and tax records in our country.
- Quote requests, messages and chats: while needed to deal with your request and any follow-up, then until you ask us to delete them.
- Account: until you delete it.
- Backups: copies are kept for a short rolling period, so deleted data can remain in a backup until that copy expires.
Your rights
You can ask to see, correct, download or delete the personal data we hold about you, to object to or limit how we use it, and to withdraw a consent you gave. You may also complain to your data-protection authority.
- With an account: sign in and open My Account › My data & privacy to download your data as a file or delete your account yourself.
- Without an account (for example a quote request or a contact message): info@deltaspares.com from the e-mail address you used, and we will send you the data or erase it. We may ask you to confirm it is you.
When an account is deleted, personal data is removed, but order records stay (items, amounts, dates, and the name and delivery address on them) because we must keep accounting records; your e-mail, phone and order notes are removed from them.
Cookies
See the Cookie Policy. You can change your choice at any time with "Cookie settings" at the bottom of every page.
Contact
Questions about your data: info@deltaspares.com.